Refunds are made in a timely manner and must have been authorized by Kona Shoji Design. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
A $10 restocking fee will be charged to the customer at the time the credit is issued. Shipping costs are the customer’s responsibility unless other arrangements are made. There are no return credits for the Extra Wide Shoji paper we sell.